FAQs

Contacts

1. How can we contact you?

You can contact us using the following means:

Chat with the customer support team via WhatsApp on +234 806 300 0007 or
Send us a letter using our support email addresses [email protected]com and [email protected] or “Send a Message” option on “My Profile” page.
Connect directly to our support managers via Live Chat.

Registration

1. Why do I need to be registered?

Registration on ubc365 website is a condition for using all the products available on the website. Registration entitles you to open a ubc365 account free-of-charge and without obligations. Use the account to manage your bets and personal data. You can make bets on real money after you replenish your account.

 

2. How can I register on your website?

To register on our website visit the “Register” section in the upper right corner. Please be careful and take into account the proposed registration requirements in order to avoid further problems. We recommend that you get acquainted with our rules in advance.

 

3. Why should I specify my personal data when registering?

Correctness of your data is a condition of using our products. Management of your money in your ubc365 account is implemented similar to the way it is done in the bank. We need to know your first name and last name as well as your current residential address. Entering your date of birth you verify that you are of legal age to use the services of ubc365. It is important for us to have your E-mail address as in case if you forget your password or want us to send you notifications, we will be able to get in touch with you by E-mail.

4. Why is it necessary to fill in the passport data?

It is done for your safety. In case of winnings you will be able to receive them only if you present your identification document.

5. Where can i see my account number?

You can see your account (ID) number, which was given by the company, in the “My Profile” page, “My Data” section ID: 19…..:

6. Do I take any obligations by registering on the ubc365 website?

No. Your registration does not bind you in any way and you are not obligated to make regular deposits or place a certain number of bets. However, by registering you agree to our General Terms and Conditions (GTC).

7. Can I change my personal data after registration?

Please note that you will no longer be able to modify your basic data, such as your first name and last name, date of birth, the currency of your account in ubc365 or the country settings. Seriousness and trustworthiness are the top priorities for ubc365. You will, however, still be able to change other data even after registration. In special cases (e.g. the personal data was filled incorrectly, etc.) ubc365 will verify and accept changes to your basic data if you will submit the corresponding confirming document.

8. I don’t want to deposit money right after registration. Do I have to?

You don’t need to make a deposit immediately. You may make a deposit whenever you like by using the “Deposit” option.

9. In what case is the account blocked?

The company reserves the right to block your account if:

Your style of betting does not correspond to the rules of our company.
Your account is replenished by mistake.
You use obscene phrases in your mails or “Chat” conversation.
To find out the reason please contact our support managers.

10. What should I do if I have forgotten my password or username?

Try to restore it on our website using “Forgot Password?” option. In some cases (e.g. the email address is wrong or there is any technical incorrectness, etc.) it can’t be restored. You should contact our support managers.

11. Can a third person get access to my account?
It may happen when you log out from your page without clicking on the “Log out” button, but just closing the page using the exit “X” button.

 

12. What should I do when another person learns my password/username?

You should immediately inform the Risk Management department about it via email or WhatsApp. We will block your account and try to solve this problem.

 

 

 

 

Deposit and withdrawal methods

1. How can I replenish my game account?

You can replenish your account through Dusupay, Flutterwave, Ecopayz, Bank transfers which allow you to deposit and withdraw using your Visa or Mastercard Card, or directly through the online banking platform, without even leaving our website

2. How can I get my winning?

You can receive your winnings using the same payment method through which you replenished your game account.

3. I have made an inquiry twice but I can’t get the sum of my second inquiry.

You can make only one inquiry at a time. After receiving the sum you can make another inquiry. As long as you do not receive the sum of the first inquiry, you can’t make the second inquiry. Your second inquiry will simply not be accepted by the program.

4. What happens to my winnings if I made an inquiry but haven’t received it?

The inquiry is saved for three days in the system. If you don’t get your winning sum within three days, your inquiry will be invalid and the sum will be returned to your account.

5. Is it possible to replenish my game account through a mobile phone?

Yes, Now you can replenish your account from your mobile using the payment methods provided on the website.

6. How can I transfer sum from one ubc365 account to another?

You cannot transfer sum from one ubc365 account to another one.

 

Making a bet and calculation

1. How to make a bet?

First, log in with your username and password. Select one or several bets from our line-up and use the mouse to click on an estimated outcome. Your bet will then appear in the bet slip on the right-hand side of the page. Next, specify the amount you wish to stake and your preferred type of bet (single, system or chain). In the third and final phrase, you can either finally confirm the bet or cancel it. Please note that our GTCs do not permit cancelling any bets once they have been placed.

2. What are the types of bets?

At ubc365 you can choose different types of bets. Starting with one prediction, you can use the “Single” bet option (single), with two or more predictions you can place “Express” bets, and with three or more predictions you can place a “System” or “Chain” bet. And if you would prefer to place “Single” or “System” bets, you need to select the desired option.

3. What is a “Single” bet?

“Single” bet is the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction appears to be correct, you win the bet. The winnings are calculated by multiplying the odds by the stake.

4. What is the “Express” bet and how is it calculated?

“Express” is a bet consisting of two and more events in which a necessary condition is that none of the events should lose. “Express” bets’ total odds are calculated by multiplying the odds of all the individual predictions.

5. Which bets can be combined to form an “Express” bet?

The vast majority of the offered bets may be combined freely in an “Express”. There are a few exceptions, however, such as certain Formula – 1 bets that can only be placed as “Single” bets. It is the bookmakers who decide which bets can be combined and their decision is based on various factors, such as the respective game or the event. You will be informed of their decision by the time the bets are placed. Please note: several bets on the same event/outcome cannot be placed as an “Express” or a “System” bet.

6. What is the ”Chain” bet and how is it calculated?

“Chain” bet is a combination of “Single” bets independent from each other. A necessary condition is winning of the first event. The procedure of chain calculation depends on the order of bets mentioned in the given ticket. From the winning of the first event the sum equal to the bet for the second event is removed and the added sum makes the “Chain account”. If the next event is lost, the sum of the “Chain account” is used. Each next event is calculated by this principle. If the sum on the chain account is less than a sum of the first single bet – in the following event the single bet is counted proceeding from what is left on the account. If there isn’t any money left in the chain account, the chain is interrupted and the bet is lost. In case of win the amount depends on the number of the events won and what their coefficients are.

Let’s consider this on an example:

1event3N2odd.Win
2event 1,5Win
3event 2Lose
4event 3Win
5event 1,5Lose

As a result of the first event ~ N6 are formed, from which ~ N3 are transferred to the next event as the sum of the bet. And ~ N3 are transferred to the “chain account”. From the win of the second event ~N4.5 are formed, from which ~ N3 are transferred as a bet sum for the next event, and the remained ~N1.5 are transferred to the “chain account” and the sum makes ~ N4.5. As the third event is lost, ~ N3 are taken from the chain account for the fourth event, and only ~ N1.5 remains on the account. After the win of the fourth event ~ N9 are formed, ~ N3 of this sum are transferred as the bet sum for the fifth event and ~ N6 are added to the “chain account” and the sum of the chain account becomes ~ N7.5. The fifth event is lost; it means that the win of this chain is ~ N7.5 as much as there is in the “chain account”.

7. What is the “System” bet? How is it calculated and how much is the minimal bet sum of each bet?

“System” is a bet which consists of at least three events. The program forms variants of the events you have selected. For example, if you select a 2/5 system, it means that at least 2 events from 5 must win for the bet to win. The minimum sum of each bet depends on the selection of the system.

8. What is “Handicap”?

“Handicap” is an advantage or disadvantage of the competition participant expressed by goals/points /aces/sets. Handicap is offered by the organizer and can be Over, Under or Zero. Here’s an example: Let’s suppose you have made a bet “Handicap 1(2)”

If the game ends in a draw (1-1), after adding the number of Handicap, the score will be 3:1, and your bet will win.

If the game ends 0:3, after adding the number of Handicap, the score will be 2:3 and your bet will lose.

If the game ends 0:2, after adding the number of Handicap, the score will be 2-2. In this case the bet will be calculated with 1 coefficient.

In case of Handicap Under, you subtract instead of adding.

This kind of bets are calculated in the same way.

Let’s observe some more variants of Handicap:
W1 Handicap (-1) bet wins only when the first team wins the game with the advantage of two goals.
W2 Handicap (1) bet wins only when the second team doesn’t lose (draw, the winning of the second team).
X Handicap (1) bet wins only when the first team wins the game with the advantage of one goal (or the second team loses with the difference of one goal).
X Handicap (-1) bet wins only when the first team loses the game with the difference of one goal (if the second team wins the game with the advantage of one goal).
W1 Handicap (-2) bet wins only when the first team wins the game with the advantage of three goals.
W2 Handicap (2) bet wins only when the game ends with following results:

In a Draw
With the victory of the first team with the advantage of one goal.
With the victory of the weak team.

X Handicap (2) bet wins when the first team wins the game with the exact advantage of two goals (or the second team loses the game with the difference of two goals).
X Handicap (-2) bet wins when the first team loses the game with the exact difference of two goals (or the second team wins the game with the advantage of two goals).

9. What is “Double”?

“Double” bet means that one of the players of two teams should score two or more goals during the given match.

10. What is “Hattrick”?

“Hattrick” bet means that one of the players of two teams should score three or more goals during the given match.

11. What is “Poker”?

“Poker” bet means that one of the players of two teams should score four or more goals during the given match.

12. What do W1W2 / W1X /X W2 and other bets mean?

In this kind of bet the first symbol shows the result of the first half, and the second symbol shows the result of the game. For example, W1W2 bet means that the first team has won in the first half but the second team has won in the total game. W1 X bet means that the first team has won in the first half, and the total game has ended in a draw.

13. What kind of goals do you offer in your bets?

Goals depending on the way of kicking are – from free kick, from penalty kick, from header, from kick, own goal, a goal with other part of a body, etc.

14. When I try to place a bet, I get a message that I have exceeded the winning limit. How high is the winning limit?

Our bookmakers are entitled to set lower winning limits per bet. You will be informed of this directly when you place your bet.

There may be various reasons for changing a winning limit, depending on the supply and demand for a bet. Please note that winning limits may also be lowered for a short time when our bookmakers update the odds. It is usually possible to place the same bet with higher stakes shortly thereafter. In the meantime, however, the odds may also have been changed.

15. What is the minimal/maximal size of the bet?

The maximal amount of one bet is defined by the maximal amount of the winning specified above. If choosing a bet you have received a message that the amount of your bet exceeds the maximal amount, reduce the amount of the bet accordingly. The minimal amount of a bet is 100N.

16. What is the maximum winning of the bet?

The maximum winning of one ticket is N10,000,000. If the bet comes with a bonus and thereby the winning sum exceeds N10,000,000, the bonus is not paid.

17. What is the maximum coefficient?

The maximum coefficient of a bet is 100,000. In case it exceeds 100,000, the winning is calculated with 100,000 coefficient.

18. What is the maximum/minimum betting amount?

The maximum single bet amount for all markets other than football is 250,000N.
The total maximum bet amount on any football market is up to 2,000,000N.
The minimum bet amount is 100N.

19. How it is possible to remove the prediction chosen by me from the coupon?

Separate predictions can be removed, by clicking directly on the “X” button on the right side of the coupon.

20. I have placed a bet by mistake. Can I claim my bet to be cancelled?

Unfortunately, in accordance with the Terms and Conditions we are not allowed to cancel bets once they have been placed. According to our General Terms and Conditions, a bet is considered to be placed as soon as it is displayed in your betting account under “My bets”.
Before you confirm a bet, you can cancel it in the bet slip and not place the bet. However, once you have confirmed the bet in the coupon your bet is accepted and can no longer be cancelled.

21. How can I check up, whether my bet is accepted?

As soon as you have confirmed the bet in the coupon, by pressing the button “Make a Bet”, you will receive a confirmation of acceptance if the bet has been placed successfully. Each bet that you place will appear in your betting account under “Bet History”.

22. In what case are the bets cancelled?

The bets are cancelled in case if there is some incorrectness in the names of the players, teams, there is a wrong coefficient, a wrong total, a wrong handicap, etc. If the bets are “Express” “Chain” and “System”, the bets with wrong data are calculated with 1 coefficient.

23. In what case is a bet calculated with 1 coefficient?

The calculation is made with 1 coefficient if it has been ascertained that the match won’t take place, and if you have made a bet on the event which has already taken place.

24. How is a football match calculation made if the match ended in overtime or series of penalty?

Football Betting is accepted at the regular time, excluding extra time and penalty shoot-out series, except /besides/ special stipulated cases indicated in ubc365.com. In these rules the regular time should be counted taking into account the compensated time in the match, the rates on the events in each half take into account the compensated time of each half determined by judges.

25. How is the double yellow card of a player calculated?

The second yellow card leading to the player’s removal is considered to be red, which means the player has one yellow card and one red card.

26. How is a basketball game calculation made?

The results for all bets on the game are made taking into account the overtime, unless stated otherwise. An exception: the bets on the winner of the match, in which there is an option “draw”, are offered only on the regular time, not taking into account the overtimes.

27. How is a hockey match calculation made?

The bets on National and International Ice Hockey championships, are calculated according to the main time of the matches, unless otherwise is mentioned.

28. How is a bet calculated if one of the tennis-players refuses to continue the game?

If one of the tennis players refuses to continue the game (or is disqualified), then in all the following games and sets he/she is considered to be defeated, and the payment is made according to the received results.

29. If the game hasn’t taken place, when will the sum be returned?

If the match is interrupted for more than 24 hours, all bets are refundable, except the ones’ outcome of which was clearly defined by the time of interruption of the match.

30. Why is the calculation of my bets delayed?

The calculation is usually done as quickly as possible. The calculation of on-line games is done immediately during the game; the calculation of off-line games will be made as soon as game ends no matter what kind of bet you have made. But the calculation can be sometimes delayed due to some objective reasons: the absence of information about the results, the same event with different information on various websites, technical problems, etc.

31. What should I do if my bet is calculated incorrectly?

In this case you should contact our Live Support department via email on[email protected]or [email protected]or via WhatsApp. The specialists will check your bet, and if it turns out that the bet is really calculated incorrectly, your winning will be added to your game account.

32. How much time should an interrupted match be held to be considered finished?

The matches consider to have taken place, if they have been interrupted, not finished in the time-frame specified in the points 6 and 7 of Terms and Conditions and if the played time is the following:

Soccer – 90 min.
Futsal – 30 min
Basketball NBA (National Basketball Association) – 50 min.
Eurobasketball – 35 min.
Hockey NHL (National Hockey League) – 54 min
Bandy – 60 min.
Eurohockey – 50 min.
American football – 50 min.
Baseball- 5 periods (innings)
Handball – 50 min.

33. I have bet on a game that has been postponed. What will happen with my bet?

If a betting event fails to take place as scheduled, for any reason, or if it ends without an official score and is not renewed within 24 hours, the bets will be refunded or credited to your account. If this game event is a part of an “Express” or “System” bet, the event will be calculated with odds 1.

34. How can I check the result of the preferred game?

As we calculate the bets according to the data of the official websites, you can find the list of official websites under the point 18.3 of Terms and Conditions.

“Live” bets

Our LIVE bets will keep you in suspense till the termination of the sports event. Hundreds of fans simultaneously make bets in the mode of real time. The odds of bets are dynamical and change depending on the course of the sports event. Simultaneously the detailed information, such as the expired time, the current score, quantity of the shown yellow and red cards, etc. is displayed in real time. LIVE bets are available not only for soccer games but also for other sports events, such as tennis, Formula 1, American football, ice hockey, skiing, etc.

1. Why is the acceptance of my bet delayed or interrupted?

It may occur because of the following reasons:
Technical problems (interruption of the broadcasting during games (live), software rejection, electric power switching-off, etc.)

The abundance of the bets

The great interest to the certain kinds of sport

Congestion of a network provider

Speed of the given sport as an event. For example, the tennis game is an event with a very fast outcome, the quantity of bets is maximum, the change of the coefficients occurs very quickly.

 

2. Why was my bet registered twice?

It can happen only if you pressed the button twice. Please be more attentive while making bets.

3. Why is the offer of game coefficients (live) stopped ahead of time?

The offer of the coefficients can be stopped because of interruption of the broadcasting during games (live), software rejections, electric power switching-off, etc.

4. The data placed on the timetable on your website (time, score) sometimes don’t correspond to the factual information and are misleading.

Sometimes it happens, of course, not intentionally. We warn you to make bets not taking into consideration these data and watch the game in order to avoid further problems.

5. Why is my limit on the bet (live) reduced?

UBC365 has the right to reduce the limit of all or some players. Moreover, UBC365 is not obliged to make an explanation concerning this decision and reserves the right to a full deprivation of some players to use its services.

Casino

1. How can I create a Casino account?

Playing in the ubc365 Casino requires a ubc365 Account. If you do not already have one, just click on the “Register” button on the Casino page and follow the simple registration process.

2. What should I do if I have forgotten my username/password?

If you’ve forgotten your password, first try to restore it through the site using the “Forgot password?” option. Password recovery will not function in some cases (e.g. the e-mail address is wrong or there are technical problems). If you’ve forgotten your username or if you experience any other issues, you should contact us through Live Support, write us a letter using our support email address [email protected]com or [email protected] , “Send a Message” option on My Profile page, or Whats App us on +234 806 300 0007

3. How do I make a deposit in the online casino?

Once logged in, press the “Deposit” button on the top of your screen and select your desired amount and Payment method.

4. How do I view what games I’ve played last?

Once logged in, you can view a Last Played Games using the appropriate icons on the bottom of the Casino page.

5. What is the Random Number Generator (RNG)?

A Random Number Generator (RNG) is a computer program which randomly produces the results for our online casino games. Every individual card dealt, dice rolled, or any other pertinent game action is produced by the program without any unrealistic duplication or predictability.

Since the results are generated in a completely random manner without a possibility of manipulation, you always get fair results.

6. What kind of games can I play online at the ubc365 Casino?

ubc365 offers a wide selection of games to our players. You can find many different 3D games, Table games, a huge variety of Slot games, and even Live games including Blackjack and Roulette, Virtual games, Lottery games Live Baccarat, Live Poker and much more.